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Who to contact if you are having problems
with...
PrairieCat | Library
Databases | Blackboard/UIS E-mail
Account | Software (Word, Excel, etc.)
PrairieCat
I need help finding a book, journal, etc.
Contact the Information
Desk and we'll walk you through the search process.
(See also Search
Strategies for PrairieCat.)
It won't let me request a book.
To log into system, you need your I-Card and the 14 digit
Library # that begins with 2141. If you are having problems,
contact the Circulation
Desk, 217-206-6605 or lib-circ@uis.edu. (See also Requesting
Books in PrairieCat)
If you got logged in fine but it will not let you request
a particular book, double-check that the book is not in
Reference or another non-circulating collection. Or contact
the Information
Desk.
Library Databases
I can't get into the database.
It is asking for your NetID/password, which is the same username/password you use to register for classes, access UIS email account, and access Blackboard.
If you are having problems with your username and password
when you are initially trying to get into the database,
see Off-Campus
Access to Information or contact the Technology
Support Center.
I'm having problems finding what I want in the database.
Contact the Information
Desk and we'll walk you through the database. (See Database Guides for some explanations of the most commonly
used databases.)
Blackboard or UIS E-mail Account
This is the same username/password you set up to register for classes. If you don't know your username, or you have forgotten your password, go to the Campus Technology Services NetID page. For further help,
contact the Technology
Support Center.
Software (Microsoft products including Word, Excel, Access, etc.)
For one-on-one support contact Kara McElwrath, ITS Training Specialist, UHB2026. She can be reached at 206-8237 or kmcel2@uis.edu. See Information Technology Services for information about scheduled workshops and training resources.
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