Senior Library Specialist
1. Under the direction of the Director of Learning Commons and User Services, serves as Reference Assistant utilizing best practices in Reference Services and Information Literacy Instruction.
Provides Reference Assistance:
- Provides reference assistance by conducting reference interviews in person, via chat software or telephone, by helping patrons to find answers to advanced research questions and by providing one-on-one instruction in the identification and use of appropriate research tools and in the evaluation of search strategies and resources found.
Student Reference Assistance:
A. All Training:
- Creates and maintains activities used to teach and evaluate Student Assistants undergoing reference training at all levels.
- Oversees the training of all User Services Student Assistants to ensure that they meet basic reference competencies.
- Creates, maintains and administers competency tests for all levels of reference training.
- Works with User Services staff responsible for Student Assistant schedules to incorporate reference training into the master schedule.
B. Advanced Training:
- Assists in selecting Student Assistants to be promoted to advanced reference training.
- Oversees the training of User Services Student Assistants completing advanced reference training.
- Works with Instructional Services Librarians to schedule subject specific training for advanced reference Student Assistants.
Oversees Reference Tools:
- Monitors library reference email account and answers questions or forwards emails to appropriate librarian/staff.
- Manages Reference and Circulation Desk statistics system and analyzes data and compiles reports each semester to inform decisions about desk staffing and services.
- Maintains the communication platform (i.e. wiki) used by reference and circulation staff to ensure communication.
- Creates and maintains any general reference Research Guides LibGuides).
Coordinates schedule and staff training:
- Works with reference staff (including librarians, circulation staff and student workers) to create and maintain the reference desk schedule to ensure coverage for all posted hours.
- Creates and maintains schedule for any reference staff training including, but not limited to, brown bag sessions, webinars, and LibGuide revision sessions.
- Creates and revises Reference Services policies and procedures as needed.
- Stays abreast of best practices and innovations in the field of Reference Services to propose new services or resources.
- Provides instruction (databases, books, internet sources and other library materials) and orientation services to area High Schools that visit the library to conduct research.
2. Organizes and maintains the library notice and billing system.
- Checks notices against the Library's automated/manual circulation system, or against the shelf and processes notices for mailing. Assigns replacement value for damaged or lost library materials, using appropriate bibliographic tools or pre-established price list.
- Communicates with patrons concerning charges for book replacement and overdues. Advises patrons who wish to contest charges or appropriate appeals procedure. Resolves duplicate entries in the patron file, adding or deleting patrons.
- Resolves accounting and billing discrepancies by interpreting transaction records produced by the automated circulation system. Coordinates the automated and manual billing records with the University automated circulation system. Coordinates the automated and manual billing records with the University Bursar, Accounting, and Admissions and Records offices. Enters debit and credit information to patron accounts via Banner. Attends training to stay current with new Accounting Procedures, Banner holds and report processing.
- Verifies that fines and replacement charges have been paid and issues receipts. Organizes and maintains records of overdue materials and records relating to referrals to Accounts Receivable using automated and manual systems. Creates and maintains online and manual records pertaining to delinquent student accounts.
- Responsible for maintenance of fines and fees policies and makes revisions as needed.
- Interprets and applies User Services policies and procedures to resolve difficult billing problems.
- Conducts review, appraisal and maintenance of records, documents and papers for historical, legal, and business function and significance; determines the arrangements and description of archival records according to standard archival and records management principles.
- Cross-trains other library staff in notice and billing system processes.
3. Organizes and maintains library materials borrowed by UIS patrons from other I-Share libraries through Universal Borrowing (UB).
- Looks to UB documentation and UB list-serves to ensure that Brookens Library policies and procedures are in line with I-Share best practices.
- Responsible for interpreting changes to UB policies and revising Brookens Library policies to reflect these changes.
- Cross-trains other library staff and Student Assistants in Universal Borrowing processes.
- Assists the Dean of the Library with communications about policy changes that affect UIS patrons so that announcements can be made to the campus community.
- Responsible for monitoring any changes to UB policies that will affect workflow and revises appropriate processes and trains library staff and Student Assistants as needed.
- Communicates with other libraries and patrons to resolve complex patron issues such as status requests or problems (i.e. overdue, damage, lost items, etc.)
- Communicates with other libraries to place requests for extended borrowing periods for faculty.
- Maintains appropriate records for materials requested from other libraries.
- Communicates with other libraries concerning fines or lost/damaged material.
- Maintains overdue and billing records related to Universal Borrowing material. Interprets and applies ILCSO Universal Borrowing policies.
4. Provides Customer Service and Serves as Student Supervisor.
- Serves as student supervisor by monitoring daily schedule and tasks and providing support to students when complex circulation issues arise.
- Prepares monthly statistic (gate count and monthly statistics report) and daily reports (item related exceptions report, patron related exceptions report, overdue notices, fines and fees notice, missing in transit report, item available notice).
- Determines borrower eligibility and conducts business transactions generally performed during daily business hours as necessary.
- Assists patrons in determining holdings and location of specific materials and locating items in the library stacks.
5. Other duties as assigned.
- Assists Director of Learning Commons and User Services with facilities tasks.
- Serves on Brookens Library committees/taskforces.
- Special projects.
CREDENTIALS TO BE VERIFIED BY A PLACEMENT OFFICER.
- High school graduation or equivalent.
- Any combination totaling 4 years from the following categories:
- work experience in a Library or equivalent setting performing duties comparable to those described in Level III of this series.
- college course work in any field as measured by the following conversion table or its proportional equivalent.
- 30 semester hours equals six months
- 60 semester hours or an Associate degree equals one year
- 90 semester hours equals two years
- 120 semester hours or a Bachelor's degree equals three years.
- a Master's or higher degree equals four years
- Note: Only a maximum of 4 years credit for college course work is available.
- Reference or Information Literacy Instruction experience.
Amounts of education or experience less than those listed above should be converted to decimal equivalents and added together when computing combinations of the different types of preparation.
Personal Attributes Needed to Undertake Job:
- Knowledge, skills and abilities required in the lower levels of this series.
- Working knowled ge of the principles, techniques and practices of library science.
- Skill in corresponding and communicating effectively with internal and external contacts.
- Detailed knowledge of online databases.
- Skill in making independent decisions.
- Skill in interpreting policies, regulations and standards while creating bibliographic or holdings records or making adaptations to existing records and citations.
- Skill in creating, interpreting, adapting or verifying complicated bibliographic or holdings records.
- Skill in identifying sources and following-up on detailed user requests.
- Knowledge of conservation theory, principles, practices and techniques.
- Knowledge of the physical and chemical composition of library materials, their structure and working properties and their reaction over time to the stresses placed on them.
- Skill in the use of equipment, tools and supplies used in the conservation/restoration of library materials.
- Student Supervisory or Student Training experience.
- Demonstrated competence using computers.
- Knowledge of an integrated Library System.
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